FAQ

We’ve gathered the most common questions about Tenura Align™ to help you get started with confidence.

Need more help?

Contact our customer service by filling out the contact form below!

ORDERS & SHIPPING

Orders are typically processed and shipped within 24–72 hours of payment.

Once shipped, delivery usually takes 3–12 business days, depending on your location and local courier services.

You’ll receive an email with a tracking link as soon as your order ships.

If you haven’t received tracking information within 5 days, please reach out to our support team.

Sometimes couriers mark deliveries early or leave packages in hidden areas.

Please check around your property and with neighbors.

If it still hasn’t arrived after 48 hours, contact us and we’ll help investigate.

Please contact us immediately with your correct address.

If your order hasn’t shipped yet, we’ll update it.

If it has already shipped, please contact the courier directly.

Some carriers take 2–5 business days to update tracking information.

If it’s been more than 5 days with no update, please contact our support team for assistance.

RETURNS & REFUNDS

All Tenura Align™ purchases are protected by our 60-Day Money-Back Guarantee.

If you don’t experience noticeable relief after consistent use, simply contact us within 60 days of your purchase for a full refund.

Return shipping costs are the responsibility of the customer.

If your product is defective or incorrect, we’ll send you a free replacement — no need to return the original.

If your Tenura Align™ isn’t working as it should, please contact us with a brief description or short video of the issue.

We’ll verify it and send a free replacement right away.

Yes. If you’ve used it as intended and are not satisfied, you can still request a refund under our 60-day performance guarantee.

Once your return arrives at our facility, we’ll verify it and process your refund to your original payment method within 2–7 business days.

We process orders quickly to ensure fast delivery.

If you need to make changes, please contact us within 2 hours of placing your order.

After that, we can’t guarantee changes or cancellations.

PRODUCT USE & TROUBLESHOOTING

Try the following steps:

  1. Use a different cable or power adapter (5V3A output or higher).
  2. Test with a power bank.
  3. Make sure all connections are secure.

If the issue continues, send us a short video — we’ll assist or replace it right away.

Yes — Tenura Align™ is designed for daily use.

Follow the included guide for the best results safely and effectively.

Yes. Tenura Align™ must be plugged in during use — it doesn’t contain a built-in battery.

This ensures consistent power and reliable performance for every session.

Yes, but we recommend keeping each session under 30 minutes to avoid overstimulation.

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